• Provide technical support for 300+ employees across a multi-building campus, resolving hardware, software, network, and account issues.
• Maintain and troubleshoot network infrastructure including switches, access points, VLANs, and property-wide connectivity.
• Manage user accounts, permissions, and access controls within Active Directory and Microsoft 365.
• Operate and maintain a ticketing system, prioritizing incidents based on urgency and impact.
• Train staff on IT best practices, troubleshooting basics, and internal support procedures to reduce repeat incidents.
• Use Endpoint Central, Atera, and Goverlan for patching, imaging, remote management, and system remediation.
• Support Microsoft Teams Admin Center during migration from Cisco phones to Teams-based Yealink devices.
• Assist with deployment and support of point-of-sale (POS) systems for retail and restaurant environments.
• Support iOS work phones and POS devices, Android digital signage, and Linux systems used in small technical projects.

• Provided tier 1 IT and office support in a small business environment.
• Resolved workstation, printer, software, and basic networking issues.
• Assisted agents with email setup, document tools, and daily technology needs.
• Referred walk-in clients to agents and supported routine office workflows.
• Maintained internal documentation and simple troubleshooting guides.

AWS Solutions Architect – Associate
AWS Cloud Practitioner
CompTIA Network+

B.S. in Economics — Florida State University (2021)